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(03) 9500 2222
Enquire Now

Privacy Policy

Last updated: October 2025

1. Introduction

Second Homes Australia (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us online or offline, including through our website, social media platforms, and advertising forms such as Meta Instant Forms. By submitting your information to us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Suburb or location
  • Property ownership status
  • Any other information you choose to provide in forms, surveys, or communications

We may also collect non-personal information such as website usage data (via cookies or analytics tools).

3. How We Collect Information

We collect personal information when you:

  • Complete a contact or enquiry form on our website or social media
  • Submit a Meta Instant Form
  • Subscribe to our marketing or updates
  • Communicate with us via email, phone, or online chat

We may also collect information automatically through website analytics, Meta, or Google advertising tools.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes or information about our services
  • Arrange consultations or site visits
  • Send marketing communications about our products, promotions, and updates (if you have consented)
  • Improve our website, services, and customer experience

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers or contractors who assist in delivering our services (e.g., IT, marketing, or construction partners)
  • Regulatory or legal authorities when required by law

All third parties are required to handle your data in accordance with this Privacy Policy and Australian privacy laws.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure, and you provide your information at your own risk.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
 To do so, please contact us using the details below.

8. Cookies and Tracking

Our website may use cookies and analytics tools to understand visitor behaviour and improve user experience. You can disable cookies in your browser settings, though some website features may not function properly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

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